The computer restarts several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays. Following the recovery process, you should take steps to make sure your computer is secure. For more information, see the section Things you should do after performing a recovery in this document.

To resolve the issue, download and install one of the following HP software updates. If you are not sure which download is needed for your computer, please return to the top of the page and enter your serial number or product name in the search bar to be directed to the appropriate product page. Depending on the model of your computer and its configuration, your Recovery Manager screen might vary. Not all options are available on all models and configurations. If HP Recovery Manager opens and one or both of the following options are the only ones available, you can restore your system with the Microsoft push-button reset.

Select one of the options and follow the on-screen instructions for the Microsoft reset. Standard options for recovery manager display according to the system resources and configuration of your computer system. Yours might vary from the examples in this document. Types of system recovery Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary. System Recovery: This option reformats the system drive usually C: , reinstalls the original operating system, and reinstalls all the original hardware drivers and software.

Factory Reset: Factory Reset reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition usually D: and reinstalls the required software.

The factory reset recreates the required Recover Partition usually D: and all other required partitions. The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase.

All user changes or additions are removed. Perform system recovery To return the computer to a previous state , system recovery to accomplish such things as:. To perform a recovery on your computer with Windows 10 using one of the following methods:. Recovery when Windows opens correctly. Recover without affecting your files using HP Recovery Manager You can refresh your computer without affecting your personal files and applications.

If Windows opens correctly , perform the following steps to start a system refresh that does not affect your files. Disconnect all connected devices and cables such as personal media drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.

Do not disconnect the monitor, keyboard, mouse, or power cord. From the Start screen, type recovery manager , and then select HP Recovery Manager from the search results. If you are prompted for an Administrator password or confirmation, type the password or provide the confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes. Under Help , click Windows System Reset. Read Your apps will be removed , and then click Next.

If you continue to Reset the PC, you won't be able to undo, or go back, to a previous version of Windows. Under Help , click Windows Recovery Environment. Click OK. The system reboots into the Windows Recovery environment. Click Recover without backing up your files , and then click Next. This may be due to virus infections, driver conflicts, or hardware failure. Whatever the case, HP Recovery Manager is able to undertake a restoration and return your HP laptop to a default state.

If the restore point is not the current Windows version, it may take up to days to download and install Microsoft quality and security updates. PC Reset from F11 prompt takes about 20 minutes or more. Additional download GB dependent on internet speed and installation time is needed to obtain the latest build, software, and updates since the RTM was made. When using a Microsoft Windows 10 Media Creation tool, initial installation time is about minutes.

Additional download GB, dependent on internet speed and installation time is needed to obtain the latest build, software, and updates since the CD image was made. Shipping time. About minutes Install depending on image size.

Additionally, up to days of Microsoft quality and security updates including download and install time this time may vary depending on when HP image media was created. Additionally, up to days of Microsoft quality and security updates including download and install time this time may vary depending on when image was created.

About minutes to download 5GB, dependent on internet speed. Additionally, up to days of Microsoft quality and security updates including download and install time this time may vary depending on when image was uploaded. Restores to the most current version of Windows that was available when the Microsoft media was created.

Return a computer's software configuration to its original condition, without the latest updates. Only INF based drivers are kept. Device applets installed outside of INF are kept. The drivers are restored to the original software build from when the HP media was created. The drivers are restored to the original software build from when the image was captured. The drivers are restored to the original software build from when the image was uploaded.

All OEM preinstalled desktop apps are reverted to factory state. Keeps OEM preinstalled antivirus as the default. Installation Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices. This product needs to be installed on your internal hard drive. Accessibility The product developer believes this product meets accessibility requirements, making it easier for everyone to use.

Language supported English United States. Seizure warnings Photosensitive seizure warning. Report this product Report this app to Microsoft Thanks for reporting your concern. Our team will review it and, if necessary, take action.

Sign in to report this app to Microsoft. Step 4. When the scan is complete, you can preview all of your recovered files. Select the files you want to recover and press the "Recover" button. Users can perform a system recovery using Recovery Manager.

If Windows opens correctly, take the steps below:. Turn off the computer and disconnect all connected devices and cables but not the monitor, keyboard, mouse, or power cord. Turn on the computer.

Type recovery manager from the start screen and then select HP Recovery Manager. Click Windows Recovery Environment under Help section. Complete the next procesures based on your need. Just remember to follow any on-screen instructions and never interrupt it during the process. If the recovery partition on the hard disk drive is not functioning correctly and an error message appears indicating that System Recovery cannot be run from the startup screen, then a set of recovery discs is necessary.

Follow the methods in part 2 to download HP recovery disk for free and continue the recovery. With its extraordinary features of versatility, reliability, efficiency as well as user-friendliness, AnyRecover will always help solve data loss problems and save your cherished files back.